Refund policy
All purchases made through LUXXE Collections are considered final sale.
Due to the nature of our business and limited inventory availability, we do not accept returns, refunds, or exchanges for:
- Change of mind
- Incorrect size selection
- Personal preference
- Delayed delivery within the estimated shipping timeframe
- Normal variations in color, texture, or appearance due to photography and screen settings
We encourage customers to carefully review product descriptions, measurements, and images before placing an order.
Damaged or Defective Items
If you receive an item with a manufacturing defect or damage, please contact us within 7 days of delivery.
To request assistance, please email:
Include:
- Order number
- Description of the issue
- Clear photographs of the item
- Photos of the packaging (if applicable)
After review, we may offer:
- Replacement item
- Store credit
- Alternative resolution at our discretion
Claims submitted after 7 days of delivery may not be eligible for review.
Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has entered processing or fulfillment, cancellation requests cannot be guaranteed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
LUXXE Collections is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
Chargeback Policy
By completing a purchase, customers agree to contact LUXXE Collections directly before initiating any payment dispute or chargeback.
Our support team is committed to resolving legitimate concerns quickly and fairly.
Unauthorized chargebacks submitted without first contacting our support team may be disputed with supporting documentation, including order confirmation, shipment tracking information, delivery confirmation, and customer communications.
Contact Information
For all inquiries regarding orders, products, or policy questions, please contact:
LUXXE Collections
staff@luxecollections.store